Terms of Trade

Booking accommodation

The booking of accommodation is a contract between our two parties.

Astro Accommodation agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with Astro Accommodation’s cancellation policies (see below).

Due to the size of the motel late cancellations or no shows significantly affect our business, so if your plans do change for some reasons, Astro Accommodation asks that you let us know as soon as possible. Failure to advise may incur a charge.
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Room rates

All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.

Room rates vary throughout the year from the low season prices in the middle of winter to the peak season prices in the middle of summer or for major event weekends. Astro Accommodation’s secure internet reservation system displays our room rates and availability on any particular day.

The prices advertised on Astro Accommodation’s secure internet reservation system are per room, for the number of people and the date(s) selected, unless otherwise specified (packages).
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Peak periods/major events

In peak periods and for major events a minimum night stay and special cancellation conditions may apply.
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Specials and packages

Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.
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Gift Vouchers

Gift Voucher redemption is subject to availability and cannot be used in conjunction with other special offers, major event times, public holidays or long weekends. Special conditions may apply.
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Group bookings

Special conditions apply to group bookings. Please see cancellations below.
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Child policy

Children 2 years of age and under are free of charge when accompanied by a paying adult and sharing the same bed as adults.

In circumstances where additional beds or bedding are required or used, the extra person rate will apply.
Guests under the age of 18 must be accompanied by a guest of 18 years or over.

It is the parent’s, guardian’s or team management’s responsibility to supervise the child or children at all times while staying at Astro Accommodation. Astro Accommodation asks that you consider and respect other guests and its neighbors by keeping noise levels to a minimum.
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Portacots, high chairs and baby baths

Unfortunately due to the nature of the property, these items are not available.
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Reservations

To make a reservation you must be 18 years of age or over.

In making a reservation Astro Accommodation requires the guests name, address, contact telephone (landline and mobile) numbers, and email address.

To confirm the reservation Astro Accommodation requires a valid credit card number and expiry date. Astro Accommodation reserves the right to charge a credit card at the time the booking is made or pre-authorise a credit card.

Reservations made where the customer does not have a credit card, will be required to pay the full value of the stay. These unconfirmed reservations will be held for an agreed period pending receipt of the payment, and will be confirmed once the payment has been received. Should payment not be received by the agreed time, the reservation will be cancelled.
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Check-in

Astro Accommodation welcomes your arrival from 2.00pm or earlier by prior arrangement.

Upon arrival, each guest will be required to sign a Guest Registration form confirming the details are correct and accepting the terms and conditions therein of his/her stay.

Reception hours are:
Monday to Sunday 10:00am to 8:00pm.

If you are unable to check-in during Reception hours, please telephone Reception on (07) 376-9290 or 0800-769-290 to arrange a late check-in or key collection. Guests who do not contact us may be charged a late check-in fee of $50.00.
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Check-out

Check-out is by 10.00am on the day of departure or later by prior arrangement.
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Early check in/late check-out

Subject to availability on the day, Astro Accommodation will endeavour to accommodate both early check-in and late check-out requests wherever possible. Should you require an early check-in or late check-out please contact our Reception team to arrange. There may be a charge applied for a late check-out.
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Payment

Astro Accommodation accepts EFT-Pos and these major credit cards: MasterCard, Visa.

On checking in our Reception staff will ask for credit card details. Astro Accommodation reserves the right to charge or pre-authorise a credit card at check-in.

If you intend to pay by cash, you may be asked for a bond to be paid on arrival, (refundable on departure).
All accommodation and any other charges not already paid for must be paid in full on the day of departure (if not already done so), unless prior arrangements have been made with Astro Accommodation’s management.

Overdue/recovery charges will apply if your account is not paid on time.
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Refunds

Refunds will only be made to the credit card debited for the original transaction.
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Overdue accounts

All accounts are payable on departure, unless prior arrangements have been made with Astro Accommodation’s management. Astro Accommodation reserves the right to charge overdue/recovery fees on all accounts not paid by due date.
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Amendments to bookings

All amendments to bookings must be made by the person who made the original reservation and be in writing. Changes may be emailed to info@astroaccommodation.co.nz . Astro Accommodation will acknowledge receipt of the email and the changes requested.
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Cancellations

All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to info@astroaccommodation.co.nz . Astro Accommodation will acknowledge receipt of the email and the cancellation request.

Cancellation of individual bookings must be notified no later than 48 hours (2 days) prior to mid-day on the expected date of arrival.

All cancellations less than 48 hours (2 days) prior to mid-day on the expected date of arrival will be charged for the accommodation booked, unless Astro Accommodation is able to replace the booking.

In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.

Cancellation of Group bookings must be notified no later than 30 days prior to the expected date of arrival.
All cancellations less than 30 days prior to the expected date of arrival will be charged for the accommodation booked unless we are able to replace the booking.
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No show – fail to arrive

As Astro Accommodation has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.
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Early departure

Early departure than the reserved date may not result in a refund.
In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.
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Internet usage and copyright

Astro Accommodation provides WIFI internet access and internet kiosks, at a cost, to enable its customers to access email accounts and to search for information via the internet.

Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to Astro Accommodation if their copyrights are infringed. To access Astro Accommodation’s internet system via one of our kiosks, the use of $1 or $2 coins are required. For WIFI you will need to create an account with IKS (Internet Kiosk Specialists), then connect to our hotspot. If you infringe any rights holders copyright, and Astro Accommodation is fined, those fines will be passed onto you.
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Damage

Damage to Astro Accommodation property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.
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Room condition

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of motel property (including Manchester), any unhygienic uncleanliness, soiling, excessive mess or odor in the kitchen, which causes excessive and unwarranted cleaning time by Astro Accommodation housekeeping staff, Astro Accommodation reserves the right to charge for the cost of extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition.
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Smoking

Astro Accommodation is a smoke free complex. Smoking is not permitted/allowed in any of Astro Accommodation’s rooms. Smoking facilities are provided outside each guest room. Please smoke away from open windows, doors and other guests.

If you do smoke inside our rooms, Astro Accommodation reserves the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be the following guests refusing to stay in that booked room.
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Visitors

Guests’ visitors are welcome. The registered guest is responsible for the behavior of all persons/visitors whilst on the property. Astro Accommodation asks that you consider and respect other guests and its neighbors by keeping noise levels to a minimum.

All visitors not booked into the motel are expected to leave the premises quietly before 10.00pm.

Astro Accommodation does not allow large, noisy gatherings or parties in its guest rooms. Excessive noise, disturbing other guests, may result in you being requested to vacate Astro Accommodation.

All deliberate or reckless acts that result in damage to Astro Accommodation property, that require specialist cleaning or repair will be charged to the registered guest.
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Pets

With the exception of guide dogs, we do not allow pets in our guest rooms.
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Concerns or complaints

Should you experience any difficulties with your accommodation, please contact either our Reception staff or the manager, admin@astroaccommodation.co.nz, during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.
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Links and advertisements

Any dealing you have with a third party provider is solely between you and that third party. Your dealings are with the third party provider directly and not with Astro Accommodation as agent for the third party provider. Astro Accommodation has taken reasonable care to ensure that third party providers are reputable, but Astro Accommodation is not liable for any direct or indirect loss or damage you or anybody else might suffer by dealing with a third party provider.

Astro Accommodation does not undertake that the site will be available, uninterrupted or error free.
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Limitation of liability and disclaimer

Astro Accommodation shall not be held liable for any loss of any kind whatsoever by motel guests, arising from any breach of these terms and conditions by Astro Accommodation or from any negligence, misrepresentation or other act or omission on the part of Astro Accommodation.

Astro Accommodation has no liability under any circumstances, including but not limited to negligence, for any special or consequential damages arising out of use of, or inability to use, this or any connected site even if advised of the possibility of damage. Astro Accommodation’s maximum liability to you for any damages, losses, costs and expenses under any cause of action is limited to the value of Astro Accommodation’s charge for any service or product booked by you via this website.

Astro Accommodation and the person/guest making the reservation acknowledge and agree that the Consumer Guarantees Act 1993 has no application to this agreement between them.
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Waiver

The waiver by Astro Accommodation of any breach of any one or more terms contained in these terms and conditions will not be construed to be a waiver of any succeeding breach of such terms or of any other terms.
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Your warranties

You warrant that:
You are responsible (financially and otherwise) for your use of this website.
Information you supply, whether to Astro Accommodation or to a third party provider, is accurate and will not be deceptive or likely to deceive.
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Indemnity

The person making the reservation will indemnify Astro Accommodation and its officers, employees and agents against all costs, claims, losses, liabilities, damages and expenses incurred as a result of any act, omission or breach of these terms by the person making the reservation, their officer, employee or agent or the guests booked.
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Privacy

Any details that you provide to us from which we can identify you, are held and processed in accordance with our Privacy Policy.
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Privacy Policy

We value your privacy.  We will never give, lease, sell or otherwise disclose your personal information.  Any information you give to Astro Accommodation will be held with the utmost care.
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Governing law

These Terms and Conditions are governed by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the New Zealand High Court.

Any term which is void or unenforceable shall be treated as severed from these Terms and Conditions, and shall not affect the enforceability of other terms and conditions. These Terms and Conditions constitute the whole agreement between you and Astro Accommodation and shall not be modified except by agreement in writing signed by Astro Accommodation.

If you are accessing the website from outside New Zealand, you must comply with all the laws of the country in which you are accessing the website from and with all New Zealand laws.
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Changes

Astro Accommodation may change this website or any of these terms and conditions at any time.
The above terms and conditions as set out supercede all previous agreements, arrangements and contracts.

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